Question 1

How do I connect NueCtrl to my DAW?

Accepted Answer

See our detailed guide: How to Connect →

Question 2

Which DAWs are supported?

Accepted Answer

NueCtrl works with any DAW that supports MIDI input, including Logic Pro, Ableton Live, Pro Tools, Cubase, Studio One, FL Studio, and more.

Question 3

Why isn't my DAW recognizing NueCtrl?

Accepted Answer

Make sure Bluetooth is enabled on both devices. On Mac, open Audio MIDI Setup and check the Bluetooth MIDI section. Restart both NueCtrl and your DAW if the connection doesn't appear.

Question 4

Can I customize which CC messages are sent?

Accepted Answer

Yes! In Edit Mode, double tap on any fader to customize its MIDI channel, CC number, and value range. Your settings are saved automatically.

Question 5

How do I restore my purchase?

Accepted Answer

Open the Preset Menu in the app. Scroll to the bottom and tap "Restore Purchases". Your Pro features will be restored if you've previously purchased them with the same Apple ID.

Question 6

What's the difference between Normal and Max Mode?

Accepted Answer

Normal Mode runs at 60Hz. Max Mode enables up to 480Hz polling rate for capturing every nuance of your gestures with studio-grade precision.

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