Support
Need help? Find answers to common questions or get in touch with us.
Frequently Asked Questions
How do I connect NueCtrl to my DAW?
See our detailed guide: How to Connect →
Which DAWs are supported?
NueCtrl works with any DAW that supports MIDI input, including Logic Pro, Ableton Live, Pro Tools,
Cubase, Studio One, FL Studio, and more.
Why isn't my DAW recognizing NueCtrl?
Make sure Bluetooth is enabled on both devices. On Mac, open Audio MIDI Setup and check the
Bluetooth MIDI section. Restart both NueCtrl and your DAW if the connection doesn't appear.
Can I customize which CC messages are
sent?
Yes! In Edit Mode, double tap on any fader to customize its MIDI channel, CC number, and value
range. Your settings are saved automatically.
How do I restore my purchase?
Open the Preset Menu in the app. Scroll to the bottom and tap "Restore Purchases". Your Pro features
will be restored if you've previously purchased them with the same Apple ID.
What's the difference between Normal and Max
Mode?
Normal Mode runs at 60Hz. Max Mode enables up to 480Hz polling rate for capturing every nuance of
your gestures with studio-grade precision.
Still need help?
If you can't find the answer you're looking for, reach out to us directly.
Company: Beijing Fanfei Music Technology Co., Ltd. (北京梵飞音乐科技有限公司)
Email: support@nuectrl.com
Disclaimer: NueCtrl® is not affiliated with, endorsed by, or sponsored by Apple Inc., Ableton AG, Avid Technology, Steinberg Media Technologies, PreSonus Audio Electronics, or Image-Line Software. macOS and Logic Pro are trademarks of Apple Inc. Ableton Live, Pro Tools, Cubase, Studio One, and FL Studio are trademarks of their respective owners.